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More in H.R./Legal
May 26, 2015
A strong culture strengthens the bottom line
Restaurants with a strong culture enjoy lower turnover, higher guest satisfaction and other benefits....
May 22, 2015
Trendinista: Overtime rule change would impact many restaurant managers
Restaurant operators will have to rethink how they pay their salaried workers when the U.S. Department of Labor issues new rules that govern overtime pay later this year....
May 20, 2015
$15 minimum wage could leave operators sleepless in Seattle
Restaurants aren’t just hit with higher labor costs when the minimum wage increases. There’s plenty of collateral damage, too....
May 6, 2015
The case for finding employees via referrals
Friends are more motivated to stay put than candidates with no social ties....
May 4, 2015
Trendinista: Restaurant staffing reflects shifting demographics
Think teenagers are going to fill openings at your restaurant? Think again....
Apr 8, 2015
Developing top talent demands a four-pronged strategy
An expanding talent gap will likely hit restaurants hard in the coming years. Here’s a plan to help make the most of the existing pool....
Apr 2, 2015
How recent FMLA changes will affect restaurants
The Family and Medical Leave Act now covers employees in same-sex marriages. Here’s how to ensure compliance....
Mar 24, 2015
How to get an 'A' game from your 'A' team
How to develop front-of-house team members into brand ambassadors....
Mar 23, 2015
Do self-serve POS devices risk ADA-type lawsuits?
There are no specific ADA standards—yet—for customer-facing POS gear in restaurants. But operators could still be the target of costly legal actions....
Mar 10, 2015
10 steps to improve employee retention
Simple changes can help create a more loyal workforce....
Feb 24, 2015
How to dodge legal land mines in personnel files
When it comes to employee records, know which documents you should keep, and where....
Feb 19, 2015
At Ford Fry's restaurants, the learning never ends
At Ford Fry's Atlanta restaurants, an in-house “university” is developing employees and keeping a lid on turnover....
Feb 18, 2015
10 steps to avoid employee lawsuits
One way to reduce the likelihood of a lawsuit is adopting a proactive approach....
Feb 9, 2015
Trendinista: Taking a stand on employee tattoos and piercings
When it comes to employee body modifications, how much is too much? Generally it’s the owner’s call....
Jan 28, 2015
Dos and don’ts of employee disciplinary action
These recommendations can help restaurants avoid potential lawsuits...
Jan 27, 2015
5 things we gleaned from NRA's 2015 forecast
If you can navigate challenging labor issues and circumvent rising food costs, your restaurant should flourish for the foreseeable future....
Jan 26, 2015
New law puts California operators in labor bind
Restaurants in the state are now liable for wage-related problems involving parking valets, security guards and other outside contractors...
Jan 16, 2015
How to keep restaurant employee turnover in check
A simple dialog can improve retention...
Jan 15, 2015
Trendinista: Pennsylvania changes the beer delivery game for restaurants
Delivery orders could soon become lucrative for full-service operations that have an on-premise alcoholic beverage license....
Jan 6, 2015
How to proceed when your restaurant faces a lawsuit
Lawsuits targeting foodservice establishments are accelerating. Restaurant owners should know what to expect during litigation....
Dec 8, 2014
Trendinista: Latest volleys in the tipping wars
One operator’s simple way of sidestepping the tipping controversy could produce an extra benefit for full-service independent restaurants....
Dec 8, 2014
2015 trends: Millennials in the kitchen
Millennials are not only eating the food, they’re creating it, too...
Dec 8, 2014
Drink menu engineering spurs legal action
A flurry of lawsuits claiming that restaurant operators trick customers into overpaying for mixed drinks could cause bar profits to dry up....
Nov 5, 2014
How to identify growth-savvy leaders, managers
Assembling an all-star leadership team requires planning, honest assessment and hard decisions...
Oct 31, 2014
Are poor phone manners costing your restaurant?
Every restaurant needs to train employees in the basics...
4 ways to solve common staff challenges
‘Restaurant Week’ sales uptick averages 23 percent
3 steps to get ready for a sale
Are you your restaurant’s hero?
Restaurant manager salaries: How does yours stack up?
No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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