If you walk around a Walt Disney World resort or theme park, you're likely to witness something that, in most other settings, would seem bizarre. It's not the presence of large, animated characters, although you may witness that also. Rather, at any given moment, a person in dress clothes walking from one destination to another will stop, pick up a discarded piece of paper or a cup or another piece of trash and throw it in a trash can. Executives do it, front-line managers do it, hourly ...

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