I want to pose a question to you, but first let me set a scene. I was in a restaurant recently and a mistake was committed. It happens in every restaurant and it's a tough one to handle. Here's the mistake. I'm having lunch with two friends on a Saturday afternoon. Each of us orders a different entrée. The waitress, however, brings two correct orders and one that's incorrect. "I didn't order this," I tell the waitress. She apologizes and takes my plate. Two people at the table now have what ...
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