The customer is not always right

So often restaurants are criticized for their failures, but too often the problem is not with restaurants as much as it is with their customers. Two cases in point: I was sitting on a restaurant patio recently with three other people, all of them the kinds of customers any restaurant would want. They know and understand food and spend a lot of money on wine and other beverages. It was the kind of evening that should have been special because the weather and surroundings were perfect. And ...