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4 exciting technology trends from the NRA Show floor

From voice AI to different types of robots, here are some observations from walking the tech pavilion at the 2023 National Restaurant Association Show

Joanna Fantozzi, Senior Editor

May 24, 2023

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The 2023 National Restaurant Association Show highlighted just how crucial technology has become to the industry — with the show tech pavilion teeming with new robots, automated equipment, and software.

Last year’s Restaurant Show had a trepidatious, uncertain tone, with so many tech solutions highlighting labor-saving tools in the shadow of some of the worst labor crises the industry has ever seen. Now, technology is more forward-looking with less emphasis on Band-Aid solutions for an industry in crisis and more emphasis on forward-thinking change and progress.

NRN already reported on the trend of Iot Technology at the NRA Show, but here are four more technology trends we saw at the National Restaurant Association Show, from AI and automation to smart, cloud-based software.

About the Author

Joanna Fantozzi

Senior Editor

Joanna Fantozzi is a Senior Editor for Nation’s Restaurant News and Restaurant Hospitality. She has more than seven years of experience writing about the restaurant and hospitality industry. Her editorial coverage ranges from profiles of independent restaurants around the country to breaking news and insights into some of the biggest brands in food and beverage, including Starbucks, Domino’s, and Papa John’s.  

Joanna holds a bachelor’s degree in English literature and creative writing from The College of New Jersey and a master’s degree in arts and culture journalism from the Craig Newmark Graduate School of Journalism at CUNY. Prior to joining Informa’s Restaurants and Food Group in 2018, she was a freelance food, culture, and lifestyle writer, and has previously held editorial positions at Insider (formerly known as Business Insider) and The Daily Meal. Joanna’s work can also be found in The New York Times, Forbes, Vice, The New York Daily News, and Parents Magazine. 

Her areas of expertise include restaurant industry news, restaurant operator solutions and innovations, and political/cultural issues.

Joanna Fantozzi has been a moderator and event facilitator at both Informa’s MUFSO and Restaurants Rise industry events. 

Joanna Fantozzi’s experience:

Senior Editor, Informa Restaurant & Food Group (August 2021-present)

Associate Editor, Informa Restaurant & Food Group (July 2019-August 2021)

Assistant Editor, Informa Restaurant & Food Group (Oct. 2018-July 2019)

Freelance Food & Lifestyle Reporter (Feb. 2018-Oct. 2018)

Food & Lifestyle Reporter, Insider (June 2017-Feb. 2018)

News Editor, The Daily Meal (Jan. 2014- June 2017)

Staff Reporter, Straus News (Jan. 2013-Dec. 2013)

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