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Zuul Kitchens acquires food-ordering system Ontray

Deal will allow ghost kitchen operator to offer restaurants digital ordering services through their own websites

Lisa Jennings, Executive Editor

January 27, 2020

2 Min Read
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Zuul Kitchens on Monday said it has acquired the online restaurant ordering system Ontray.Zuul Kitchens

New York-based ghost kitchen operator Zuul Kitchens on Monday said it has acquired the online restaurant ordering system Ontray.

Terms were not disclosed for the deal, but Zuul CEO Corey Manicone said acquisition of the Philadelphia-based startup and its strategic assets will allow the growing ghost kitchen concept to expand its services to restaurant partners to help them drive revenue.

“We have acquired key technical assets and talent from Ontray to better support our restaurant members and set them up for success,” said Manicone. “Together with Ontray’s technology, Zuul can innovate a ‘whole product delivery solution’ that includes affordable online ordering for our members.”

Ontray — which has processed $3 million in sales for restaurants since it launched in 2016 — targets small and independent restaurant companies, offering an opportunity for them to create a customized online or mobile ordering system for a small commission fee per order, making it more accessible than services offered by the larger platforms, like Grubhub and DoorDash.

Manicone said Ontray’s CEO Tyler Wiest will join Zuul as chief technology officer. 

“Joining Ontray and Zuul Kitchens is a natural move,” said Wiest in a statement. “Both companies share a similar goal: returning the power and purse back to individual restaurants. We both believe that restaurants’ full-time focus should be on running a restaurant — not burdensome, expensive tasks like online ordering or delivery operations.”

Related:Why this fast-casual chain is converting all of its restaurants to ghost kitchens

Down the road, Zuul also plans to create a platform for ordering food, enabling guests to order from multiple brands cooking out of the ghost kitchen facilities in one order, Manicone said.

Making its debut in New York City last year, Zuul is among a growing number of ghost kitchen operators offering shared commissary kitchens for restaurants looking to expand their delivery reach without a brick-and-mortar investment.

Zuul’s first facility opened with nine kitchens optimized for delivery. Among the chains dispatching delivery orders out of the facility are Sweetgreen, Junzi, Sarge’s deli and Stone Bridge Pizza & Salad.

Manicone said “a handful” of additional Zuul locations are scheduled open this year in Manhattan, Brooklyn and Queens.

Contact Lisa Jennings at [email protected]

Follow her on Twitter: @livetodineout

About the Author

Lisa Jennings

Executive Editor, Nation's Restaurant News and Restaurant Hospitality

Lisa Jennings is executive editor of Nation’s Restaurant News and Restaurant Hospitality. She joined the NRN staff as West Coast editor in 2004 as a veteran journalist. Before joining NRN, she spent 11 years at The Commercial Appeal, the daily newspaper in Memphis, Tenn., most recently as editor of the Food and Health & Wellness sections. Prior experience includes staff reporting for the Washington Business Journal and United Press International.

Lisa’s areas of expertise include coverage of both large public restaurant chains and small independents, the regulatory and legal landscapes impacting the industry overall, as well as helping operators find solutions to run their business better.

Lisa Jennings’ experience:

Executive editor, NRN (March 2020 to present)

Executive editor, Restaurant Hospitality (January 2018 to present)

Senior editor, NRN (September 2004 to March 2020)

Reporter/editor, The Commercial Appeal (1990-2001)

Reporter, Washington Business Journal (1985-1987)

Contact Lisa Jennings at:

[email protected]

@livetodineout

https://www.linkedin.com/in/lisa-jennings-83202510/

 

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