With the proliferation of social media and crowdsourced review sites, restaurants are now at the mercy of the public. What’s the best way to deal with negative reviews and comments? InternetReputationManagement.com founder Kent Campbell offers the following plan of attack:   1. Don’t respond online. It is possible that any additional comments on the review site will just strengthen the link in the eyes of search engines. By defending yourself online, you may be drawing ...

Register to view this article

Why Register for FREE?

Registering for Premium Content on Restaurant Hospitality will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. 

Already registered? here.