In the March issue, Editor Michael Sanson asked how best to deal with large-group reservations when some members of a group are running late. Do you seat members of the group who are on time or do you make them wait until the rest of the group arrives? Here's just a few of your responses. Interesting article and your conclusion was spot on…the most critical way we in the industry affect our guests is with time. Too often we take time doing the small things. So, we have a policy that the ...
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