Today, more than ever, service matters. And a recent survey suggests that the average restaurant is offering less-than stellar service. Staff cutbacks, subpar training, bad design and other factors are undermining the experience, and your customers are taking note. According to Empathica, a customer experience consultancy, the majority (55.2%) of Americans think customer service in restaurants is getting worse. “With less discretionary spending, people aren't going out as ...

Register to view this article

Why Register for FREE?

Registering for Premium Content on Restaurant Hospitality will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. 

Already registered? here.