RH Editors

2016 Richard Melman Award goes to Ethan & Angela Stowell 
In 2010, the couple opened Ethan Stowell Restaurants, which operates more than a dozen of Seattle’s coolest restaurants.
Rick Bayless captures 2016 Julia Child Award 
A foundation praises the multitalented Chicago chef and entrepreneur’s accomplishments and work promoting the foods of Mexico.
Bill designed to simplify food use-by dates 
The proposed legislation is aimed primarily at consumers, who behind the lion’s share of food waste.
Independent restaurants spending more with broadline distributors 
Despite declining unit counts for the last two years, independent restaurant operators are spending more with foodservice distributors, NPD says.
Trendinista: Wake up to the potential of breakfast 
Americans are eating breakfast more frequently. Are you missing out?
Survey: Mobile users likely to preview restaurant menus 
Mobile provides an important tool in searches for restaurants and dining deals.
Trendinista: Healthy eating in flux 
Both restaurants and consumers grapple with the definition and role of healthy dining; FDA, meanwhile, is reconsidering what constitutes healthy food.
Margarita reigns as Americans’ favorite cocktail 
A new study from Nielsen CGA paints a picture of adult beverage preferences.
Superfoods business continues to pack a punch 
Retail product introductions in the category have doubled over the last five years. On menus? Not so much.
8 elements of a customer service culture  1

Customer service expert Jay Baer says that social media and review sites like Yelp have turned customer service into a spectator sport: Outsiders are now witnesses to what once were private complaints or compliments. And that transparency provides both a challenge and an opening for restaurant operators.

As Scott Wise, owner of the 13-unit Scotty’s Brewhouse chain, says, “It would be nice if people would just let me know privately on the occasions when we screw up, but that’s not the world we live in now.”

James Beard Foundation presents 2016 awards 

The James Beard Foundation Awards took place last night in Chicago, with some familiar names, as well as some new restaurants taking home honors in what’s sometimes called “The Academy Awards of the culinary world.” It was hosted by Carla Hall, co-host of the television show "The Chew" and former "Top Chef" contestant.

Il Porcellino
Restaurants to check out at the 2016 NRA Show

Haven't been to Chicago since last year's NRA Show? Here are a few of our favorites that have opened in the last 12 months.

Summer’s (almost) here. Is your patio prepped? 
Get your restaurant patio in shape for al fresco dining business.
Trendinista: Role of snacking continues to evolve 
Even as grazing becomes the norm, some meals—especially dinner—remain important to most Americans.
credit card payment
Study: More restaurant customers willing to pay for reservations 
Although the majority of guests balk at paying for a restaurant reservation, the tide could be turning, says a study from Cornell University.
Penton Restaurant Group

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