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Survey: Unkempt restrooms undermine restaurant's image
A recent poll finds that many people perceive unkempt, poorly maintained facilities as a sign of apathy toward guests.
Popsicle pop-up promotes Cindy’s
A Chicago rooftop restaurant takes to the streets with a summery LTO.
What's that smell? How to put the lid on nasty odors
As the weather heats up, so can odors. Here’s a game plan for getting them under control.
For breakfast, think smoothies
Two-fifths of consumers would rather drink their breakfast, according to Mintel research.
Study: How millennials regard online restaurant reviews
A bad online restaurant review carries more weight than a positive one, according to a recent study.
2016 Richard Melman Award goes to Ethan & Angela Stowell
In 2010, the couple opened Ethan Stowell Restaurants, which operates more than a dozen of Seattle’s coolest restaurants.
Rick Bayless captures 2016 Julia Child Award
A foundation praises the multitalented Chicago chef and entrepreneur’s accomplishments and work promoting the foods of Mexico.
Bill designed to simplify food use-by dates
The proposed legislation is aimed primarily at consumers, who behind the lion’s share of food waste.
Independent restaurants spending more with broadline distributors
Despite declining unit counts for the last two years, independent restaurant operators are spending more with foodservice distributors, NPD says.
Trendinista: Wake up to the potential of breakfast
Americans are eating breakfast more frequently. Are you missing out?
Survey: Mobile users likely to preview restaurant menus
Mobile provides an important tool in searches for restaurants and dining deals.
Trendinista: Healthy eating in flux
Both restaurants and consumers grapple with the definition and role of healthy dining; FDA, meanwhile, is reconsidering what constitutes healthy food.
Margarita reigns as Americans’ favorite cocktail
A new study from Nielsen CGA paints a picture of adult beverage preferences.
Superfoods business continues to pack a punch
Retail product introductions in the category have doubled over the last five years. On menus? Not so much.
8 elements of a customer service culture 1

Customer service expert Jay Baer says that social media and review sites like Yelp have turned customer service into a spectator sport: Outsiders are now witnesses to what once were private complaints or compliments. And that transparency provides both a challenge and an opening for restaurant operators.

As Scott Wise, owner of the 13-unit Scotty’s Brewhouse chain, says, “It would be nice if people would just let me know privately on the occasions when we screw up, but that’s not the world we live in now.”

Penton Restaurant Group

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