Several of my recent columns have considered the customer experience or, more specifically, my experience in your restaurants. And from the bottom of my heart I can tell you that I believe there may be no tougher balancing act than what you do for a living. I would hate to be in your shoes when faced with some of your more difficult scenarios. A case in point: I was sitting at a bar eating dinner with two friends in a very crowded restaurant. There were no available seats at the bar or in ...
Register to view this article
Why Register for FREE?
Registering for Premium Content on Restaurant Hospitality will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.