Several of my recent columns have considered the customer experience or, more specifically, my experience in your restaurants. And from the bottom of my heart I can tell you that I believe there may be no tougher balancing act than what you do for a living. I would hate to be in your shoes when faced with some of your more difficult scenarios. A case in point: I was sitting at a bar eating dinner with two friends in a very crowded restaurant. There were no available seats at the bar or in ...

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