SMILE: Don't hire an applicant who doesn't smile during an interview. The British comedy "Fawlty Towers" was a TV show that revolved around a hotel and restaurant with numerous customer service blunders that led to hilarious situations. In the real world, customer service problems are rarely even mildly amusing, let alone hilarious. Since the quality of customer service determines customer loyalty—and your most loyal customers bring in the most revenue—it's imperative that restaurants ...
Register to view this article
Why Register for FREE?
Registering for Premium Content on Restaurant Hospitality will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.