By Brian Sill TEMPO MATTERS: An intuitive server knows when to slow down or pick up the pace of meal service. Many companies are experimenting with new fast casual versions of their quick service or casual dining concepts. This means quick serve establishments will need to design a service system that employs more table service, while casual brands will need to get savvy about counter ordering and faster production. By following these 10 rules of service design, operators in all ...

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