Successful wine lists focus on the customer

David Flaherty has more than 20 years experience in the hospitality industry. He is a certified cicerone, a certified specialist of wine and a former operations manager and beer and spirits director for Hearth restaurant and the Terroir wine bars in New York City. He is currently marketing director for the Washington State Wine Commission and writes about wine, beer and spirits in his blog, Grapes and Grains.