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Manage your reputation before customers leave Commented on: 43 weeks ago (January 22, 2014)

Hi Neil, thanks for sharing your positive experience!

Court says Yelp reviewers have no right to anonymity Commented on: 43 weeks ago (January 22, 2014)

Hi Frank: Thanks for weighing in on this. It's clearly a hot button for many operators.

More 2014 trends: Luxury makes a comeback Commented on: 44 weeks ago (January 15, 2014)

Great observation--thanks!

Michael White does American retro in all the right ways Commented on: 49 weeks ago (December 11, 2013)

Agreed. Diners are looking for casual concepts with high standards and great drinks, and supper clubs fit the bill.

Use social media to curate your customer base Commented on: 49 weeks ago (December 10, 2013)

Thanks for your comment, Tony! It sounds like you have solved a big problem in a creative way to create a safe environment for your staff and guests.

Plastic users ready to boost fast casual tip pools Commented on: 1 year ago (November 21, 2013)

Good point and worth asking DipJar (, Aleks!

Owners start to navigate Affordable Care Act Commented on: 1 year ago (November 13, 2013)

Swathi Ravichandran also recommends checking out this New York Times blog post: The author, himself a...

Owners test solutions to the bread dilemma Commented on: 1 year ago (November 7, 2013)

Bread and pickles--interesting choice. Presumably Chompies is a deli?

Why restaurant service trumps food Commented on: 1 year ago (November 4, 2013)

Thanks for your feedback!

Checklist for a winning restaurant website Commented on: 1 year ago (October 31, 2013)

Holly, great point. Some owners have assigned ghost writing of blogs to staffers with more time on their hands, too.

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