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Digital platforms can provide added flexibility that makes restaurant reward programs even more effective than traditional punch card systems....More

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Beating the odds and competing against the resources of the big chains isn’t easy, but many concept creators have found a formula that works. What are they doing right?...More

If you think all of your employees possess the common sense to complete tasks successfully, you’re wrong. Employing a simple checklist eliminates the need for common sense....More

Are you prepared to deal with the government crackdown on illegal workers?...More

Looming changes demand action to avoid any surprises....More

A fresh look, whether it’s a minor update or a comprehensive overhaul, can help any restaurant....More

The book Powerful Phrases For Effective Customer Service shows service employees what to say and do when customers exhibit one of 30 different challenging behaviors....More

Restaurant owners are bound to make some mistakes, but how they recover from those mistakes can have long-term ramifications....More

Kent Campbell, founder of InternetReputationManagement.com, offers five tips for dealing with negative reviews and comments...More