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More in Letters
Apr 29, 2015
Readers sound off on updating restaurant menus
Editor Michael Sanson asked why many restaurant operators aren’t updating their menus...
Apr 1, 2015
Do your restaurant cocktails have legs?
Some cocktails just don’t have staying power, Restaurant Hospitality editor Mike Sanson said...
Feb 27, 2015
Readers sound off on dessert service
Editor-in-chief Michael Sanson asks readers to explain why they don’t offer dessert...
Jan 30, 2015
How to handle customer requests hospitably
Editor Mike Sanson asked readers how they deal with requests from customers who want to buy other customers a drink...
Jan 2, 2015
What makes the best bartenders
Both good drinks and service are key...
Dec 1, 2014
Are cell phones slowing restaurant service?
How do restaurant operators deal with customers' cell phone use?...
Oct 31, 2014
Restaurant service warms up
Are you stepping up your service game?...
Sep 30, 2014
How restaurants should respond to customer comments
Readers sound off on how to handle a customer complaints...
Aug 29, 2014
Guns in restaurants: A double-barreled dilemma
Editor-in-chief Michael Sanson asked readers how they feel about allowing guns in their restaurants...
Aug 4, 2014
Readers sound off on customer service at the bar
Restaurant Hospitality editor-in-chief Michael Sanson asked readers how they would handle customer service at the bar...
Jul 1, 2014
Operators sound off on restaurant competition shows
Editor-in-chief Michael Sanson suggested that cooking shows have gone too far and are demeaning to chefs...
May 30, 2014
How to handle intoxicated restaurant customers
Readers sound off on an intoxicated woman who was over-served and allowed to leave the restaurant with a full glass of beer....
May 1, 2014
Baby, don't mess with my upscale restaurant
Restaurant Hospitality readers weigh in on bringing babies to upscale restaurants....
Mar 28, 2014
For restaurants, the little things count
Readers sound off on bartenders who don’t remove drinks straws, wet napkins and soiled plates and glasses from the bar in a timely manner...
Feb 24, 2014
How to entice restaurant guests
The readers of Restaurant Hospitality were all over the map with ideas and complaints in the world of foodservice...
Feb 6, 2014
Managing restaurant customers with service dogs
A reader laments that some customers with dogs are abusing federal laws pertaining to service/companion dogs in restaurants...
Jan 27, 2014
Still want to know where restaurant customers are
Operators responded: Where are your restaurant customers?...
Jan 2, 2014
Finding your restaurant customers
Restaurant Hospitality readers sound off on empty eateries...
Nov 25, 2013
Don't mess with menu classics
Some restaurants list classic items on their menus, but then serve a version that is anything but classic....
Oct 25, 2013
Please shut up!
Restaurant Hospitality editor-in-chief Mike Sanson asked how readers handle bad acoustics and unruly customers....
Sep 25, 2013
Compensating your kitchen staff
Restaurant Hospitality readers sound off on employee pay...
Sep 23, 2013
How operators deal with the no-show problem
Restaurant operators write about how they handle reservation cancellations...
Aug 26, 2013
Restaurant Hospitality readers weigh in on how they deal with mistakes....
Jul 26, 2013
Are you still working on that?
Restaurant Hospitality readers sound off on waiters...
May 31, 2013
Are your managers betraying you?
Restaurant Hospitality readers discuss restaurant managers...
What’s my dentist got to do with it?
9 things to know about business credit
Five steps to help sell your restaurant now
Restaurants often vulnerable to sexual harassment charges
6 ways to shine on Instagram
No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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