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> More in Letters
More in Letters
May 31, 2013
Are your managers betraying you?
Restaurant Hospitality readers discuss restaurant managers...
Apr. 26, 2013
Do you openly swab the deck?
Restaurant Hospitality readers talk cleanliness...
Mar. 4, 2013
The chef's way or the highway
Restaurant Hospitality readers write in about menu substitutions....
Feb. 11, 2013
Shouldn't customers be friends?
In the December issue, editor Michael Sanson discussed how too many restaurants fail to recognize and cater to their regular customers....
Jan. 18, 2013
Second-string players do damage
In the November issue, Editor Michael Sanson asked readers if they employ such a practice and how they ensure customers aren’t getting second-rate service....
Dec. 1, 2012
Angry over too many customers
Readers shared ways they would have responded to the difficult situation of having too many restaurant customers....
Nov. 1, 2012
Have you lost perspective?
In the September issue, Editor Michael Sanson wrote about how some young chefs in the business lose perspective on the goals they’ve set or should have set....
Oct. 1, 2012
The customer is not always right
In the August issue, Editor Michael Sanson wrote about two scenarios where customers where troublesome....
Sep. 1, 2012
Are you cheap?
In our July issue, Editor Michael Sanson discussed an eating occasion during a hot, sunny day where he sat on a restaurant patio....
Aug. 1, 2012
In the June issue, Editor Michael Sanson discussed three dining experiences where the host/hostess didn’t reflect well on their respective restaurants....
Jun. 1, 2012
A no-win situation
In the April issue, Editor Michael Sanson discussed a scenario in which only seven of eight customers received their entrees....
May 1, 2012
Stoney once again
Editor Mike Sanson’s dining experience at a restaurant where the waiter was stoned and the cook quit really riled up a lot of readers....
Apr. 1, 2012
Stoned and cookless
In the February issue, Editor Mike Sanson discussed an outrageous restaurant experience where the one and only server on duty was stoned and clueless and the sole cook quit....
Feb. 1, 2012
In the December issue, Editor Mike Sanson griped about the common practice of servers auctioning off plates at the table....
Jan. 1, 2012
What Will You Have Hon? Respect!
In the November Issue, Editor Mike Sanson discussed a scenario where a bartender in an upscale casual restaurant asked, What will you have, hon?...
Dec. 1, 2011
An Extra Slider is No Laughing Matter
Why is it so difficult to change an appetizer order? Readers respond....
Nov. 1, 2011
Don't Make Promises You Can't Keep
In the September issue, editor Mike Sanson railed on restaurants that close their doors before posted closing hours....
Oct. 1, 2011
Huge Portions/Small Plates?
Editor Mike Sanson lamented in his last editorial that the portions of many supposedly "small plates" items are huge. More than a few of you weighed in on the matter....
Sep. 1, 2011
You Really Love Your Pepper Mills
Mike Sanson's recent editorial about one of his pet peeves—the pepper mill routine—put a burr under the saddle of many readers....
Aug. 1, 2011
Are You Holding On To Foolish Rules?
In the June issue, editor Michael Sanson wrote about a restaurant that held a $2 Taco Tuesday in-house promotion, refusing to sell tacos to go. This angered many readers....
Jul. 1, 2011
Do You Charge for Substitutions?
Is it okay to charge for substitutions? Operators have strong opinions on this topic....
Jun. 1, 2011
Free Bread: Bane or Boon?
Mike Sanson's recent editorial, "Do Customers Get Bread or Not?" apparently hit a nerve, judging from the overwhelming feedback it generated....
May 1, 2011
Removing Gotta-Have Menu Items
Taking a beloved item off the menu is tricky business. Here's how some readers handle it....
Mar. 1, 2011
Cutting Labor Costs at What Expense?
Your editorial stirred up quite a debate amongst my team yesterday and I just wanted to share with...
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