Letters

Do you openly swab the deck?

Fri, 26 Apr 2013 19:40:00 +0000

Restaurant Hospitality readers talk cleanliness

The chef's way or the highway

Mon, 04 Mar 2013 17:58:00 +0000

Restaurant Hospitality readers write in about menu substitutions.

Shouldn't customers be friends?

Mon, 11 Feb 2013 16:03:00 +0000

In the December issue, editor Michael Sanson discussed how too many restaurants fail to recognize and cater to their regular customers.

Second-string players do damage

Fri, 18 Jan 2013 16:15:00 +0000

In the November issue, Editor Michael Sanson asked readers if they employ such a practice and how they ensure customers aren’t getting second-rate service.

Angry over too many customers

Sat, 01 Dec 2012 16:21:00 +0000

Readers shared ways they would have responded to the difficult situation of having too many restaurant customers.

Have you lost perspective?

Thu, 01 Nov 2012 17:21:00 +0000

In the September issue, Editor Michael Sanson wrote about how some young chefs in the business lose perspective on the goals they’ve set or should have set.

The customer is not always right

Mon, 01 Oct 2012 17:25:00 +0000

In the August issue, Editor Michael Sanson wrote about two scenarios where customers where troublesome.

Are you cheap?

Sat, 01 Sep 2012 17:30:00 +0000

In our July issue, Editor Michael Sanson discussed an eating occasion during a hot, sunny day where he sat on a restaurant patio.

Bad impressions

Wed, 01 Aug 2012 17:31:00 +0000

In the June issue, Editor Michael Sanson discussed three dining experiences where the host/hostess didn’t reflect well on their respective restaurants.

A no-win situation

Fri, 01 Jun 2012 17:34:00 +0000

In the April issue, Editor Michael Sanson discussed a scenario in which only seven of eight customers received their entrees.