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Jan 14, 2016
Kick Apps: 5 tech tools to up your game
Downloadable smartphone applications to help restaurant operators do their jobs
Nov 17, 2015
Court ruling, Senate bill pave way for more negative online reviews
With a recent court decision and a bill in the Senate, restaurant operators’ legal rights to protect their online reputation continue to shrink....
Sep 2, 2015
Crowdfunding helps finance owners' imaginations
More potential restaurant owners are turning to Kickstarter and other services to raise capital for development or improvements....
May 28, 2015
How one restaurant scored by embracing Instagram users
An operator learns to love, or at least make a little money from, food-selfie fans....
May 27, 2015
5 ways to handle haters on Yelp
Wiith more than 142 million unique monthly visitors, ignoring negative Yelp reviews is not a wise decision. What's a restaurateur to do?...
May 15, 2015
Trendinista: Do social media rankings trump a Beard Award?
Beard Award winners barely register on a new Top 50 restaurant list that uses social media data to produce its rankings....
Apr 13, 2015
Trendinista: Yelp reviews could trigger health inspections
Wording found in anonymous online reviews may soon determine how frequently local health officials inspect your restaurant....
Feb 27, 2015
Trendinista: How a weak online reputation can hurt valuation
Selling your restaurant? Be aware of how new innovations, business models and online reviews are affecting its value and be ready to address the issue during negotiations....
Feb 9, 2015
How to respond to negative comments on Yelp
Restaurants are often targets for online critics. Handling the negativity requires a strategy....
Jan 4, 2015
Trendinista: Restaurants adapt to public comment cards
It’s becoming increasingly important for chefs and restaurant owners to learn to keep their cool....
Dec 8, 2014
2015 trends: Spread the word
The next step: plate your dishes and light the dining room to make the food look its best...
Oct 10, 2014
TripAdvisor shifts focus to the restaurant industry
The travel review site is shedding light on how to optimize your online presence...
Sep 23, 2014
Yelp forced to manage its own reputation
A series of spats involving the restaurant review site have thrust its legitimacy and objectivity back into the spotlight....
Sep 15, 2014
Giant group cocktails filling sizable niche
Seven establishments capitalizing on the sharing culture by mixing community cocktails....
Aug 27, 2014
7 tips for better tweets
Tips to improve Twitter's ability to engage customers....
Aug 24, 2014
How restaurants might leverage the Yo app
The goofy-sounding Yo app could become an important new way for restaurants to communicate with customers....
Aug 19, 2014
Use 'big data' to personalize the dining experience
Today’s technology provides restaurants with more actionable data about their guests....
Aug 17, 2014
Local marketing: Mission critical for restaurants
Unless your operation’s online content is accurate, relevant and easy to find, hungry customers will likely look elsewhere....
Aug 11, 2014
5 tips to raise your profile via social media
For restaurants, social media is proving its worth as a customer engagement tool, enabling them to develop a local identity....
Jul 9, 2014
Election predictor cracks the Yelp review code
An election predictor takes a crack at cracking the Yelp reviews code....
Jun 29, 2014
5 ways to spin a negative review
Addressing criticism provides an opportunity to show customers their business is important....
May 19, 2014
How tech revolution is driving industry evolution
Innovations are helping operators boost data-driven marketing and consumer engagement, NRA Show panelists said....
May 14, 2014
Online restaurant reviewers trying to extort meals
Hate anonymous online reviews that unfairly portray your restaurant in a bad light? They’re a problem, all right, but wait until you get a load of the scams linked to TripAdvisor reviews in Great Britain....
May 2, 2014
Can you capitalize on Foursquare’s ‘metamorphosis’?
Foursquare remains a viable digital marketing channel for restaurants and should be monitored alongside other social sites....
Apr 9, 2014
Restaurants fall short in loyalty programs
A new study finds that in the social media era, many restaurants have room to spur much more customer engagement via their loyalty programs....
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Chefs, owners trade work/life balance pointers
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8 elements of a customer service culture
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No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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