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Jul 11, 2013
Salaries climb as industry strengthens
Survey shows hourly workers, managers and top execs are being rewarded....
Jul 10, 2013
Farm to table? Why not do both?
A well-known artisan growing operation will teach aspiring farmers how to raise crops exclusively for the upscale restaurant trade....
Jun 24, 2013
Customers to operators: Treat your staff right, or else
A new survey finds consumers prefer to patronize restaurants that take good care of their employees....
Jun 12, 2013
6 ways to keep your employees happy
Few leaders set out to make their employees feel like they don’t matter, but even the most well meaning may be doing it accidentally. Find out how to avoid making those mistakes....
Jun 5, 2013
How to handle embezzlement in a family-owned restaurant business
Diversion of a restaurant’s assets for a family member’s personal use must be dealt with immediately....
May 16, 2013
Have you hugged your servers lately?
New study shows consumers respond well to great service....
May 14, 2013
Why now is a great time to renegotiate your lease
Find out how to partner with your landlord to get a better deal and split redevelopment costs....
May 13, 2013
Restaurants gear up for hiring spree
First-quarter 2013 stats show a triple-digit increase in job postings on a big restaurant industry job board....
May 13, 2013
Control labor costs by boosting productivity
Save money through proper planning, hiring and training....
May 13, 2013
Darden ends server section size experiment
A minor switch in Red Lobster’s dining room service setup, designed to trim labor costs, turns out to have major implications....
Apr 4, 2013
Twitter tool could expedite hiring process for restaurants
New Web app connects employers to job seekers in an instant....
Apr 1, 2013
In training, stress mission and vision first
New hires must understand their roles within the restaurant's mission and vision...
Mar 21, 2013
How to cultivate loyalty through a culture of success
Meatheads Burgers & Fries has a formula to solve the restaurant people puzzle....
Feb 28, 2013
Employees are key to winning the energy game
If you truly want to cut your energy bills, enlist the help of your employees....
Feb 25, 2013
Should you throw away the book?
Training staff members is the one of the most important procedures you practice in your restaurant....
Feb 13, 2013
How social platforms can improve hiring
Focused platforms streamline the recruiting and hiring process....
Jan 24, 2013
3 unconventional reasons to move your restaurant staff scheduling online
Today, more than one million restaurant owners, managers and staff use web-based restaurant scheduling software....
Jan 18, 2013
Key steps to avoid wage and hour lawsuits
A proactive approach is best, experts advise....
Jan 1, 2013
How to teach food safety to your employees
Not everybody learns the same way, so consider two teaching styles to communicate effectively....
Dec 18, 2012
Preserving the right to nationally expand your brand
Just because you came up with an original name for your restaurant doesn’t mean you own the rights to it nationally. Here’s what you need to know....
Nov 29, 2012
What an indy operator learned from chain restaurants
Daniel Holzman, co-owner of New York's The Meatball Shop, reveals what he learned about restaurant operations from chains....
Nov 28, 2012
5 ways to align customer experience with brand promise
Communicating with your employees is key to your success...
Nov 27, 2012
Hire those with emotional intelligence
Your best employees are the ones who can read the emotions of customers and make them all happy....
Nov 7, 2012
What you need to know about I-9 compliance
Are you prepared to deal with the government crackdown on illegal workers?...
Oct 8, 2012
Teach your servers to get their way with words
The book Powerful Phrases For Effective Customer Service shows service employees what to say and do when customers exhibit one of 30 different challenging behaviors....
Restaurant service warms up
Are poor phone manners costing your restaurant?
What grates on your bar customers
Should you give it away?
Book review: Delving deeper into fries
10 spicy bar food recipes to heat up your menu
Create stylish bar bites for your restaurant
Small plates, snack recipes raise the bar
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