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Mar 2, 2016
Measuring success and individual motivation in a post-tipping age
New motivational approaches must go hand-in-hand with new ways to measure individual and team success....
Mar 1, 2016
Is the L1B visa for specialty chefs dead?
Fogo de Chao argues that a gaucho chef deserves a special visa earmarked for “key personnel.” The government disagrees....
Feb 29, 2016
Court ruling shakes up tip pooling practices
Restaurants in nine states are affected by a decision to keep tips in the front of the house....
Feb 24, 2016
Elections: Minimum wage hikes on back burner—until fall
Bernie’s all in with the fight for $15, Hillary Clinton can live with $12 an hour while Trump, Cruz and Rubio say any increase is too much....
Feb 21, 2016
Franchise agreements: 5 points to consider before signing
Less-than-favorable terms can contribute to a restaurant’s failure....
Feb 16, 2016
California provides some relief from wage statement litigation
A recent amendment to the Private Attorney General Act gives cuts employers some slack....
Feb 12, 2016
3 tips for fostering employee engagement
Engaged employees are more likely to stick around. Here are three tips for winning their loyalty....
Feb 9, 2016
12 training do's and don'ts
Technique matters when the ultimate goal is to provide the tools needed for success....
Feb 1, 2016
Tip credit violation suits on the rise
Restaurants need to understand tip credit laws governing dual jobs and nuances of the 20 percent rule....
Jan 29, 2016
Restaurateurs: Please stop the unwanted touching
How restaurant operators deal with inappropriate behavior...
Jan 27, 2016
Do you have a staff, or a dream team?
The foundation of great restaurant service begins with great restaurant staff...
Jan 20, 2016
5 ways to rethink staff recruitment
A tighter job markets means employers need to market themselves to top talent....
Jan 18, 2016
California operators facing key labor rule changes
Revised laws could provide a glimpse of things to come in other states....
Jan 14, 2016
Foam ban no fun for DC operators
Anonymous snitches and undercover inspectors aside, Washington DC demonstrates that new government regulations can be implemented in a restaurant-friendly manner....
Jan 12, 2016
Why vacations should be mandatory
Forcing training requires cross training at all levels...
Jan 7, 2016
My stagiaire doesn’t need a visa, right?
Top restaurants host “stagiaires” in their kitchens for a brief period of time, but what are the legal and immigration pitfalls?...
Dec 16, 2015
Union Square Hospitality Group targeted by tip-pooling lawsuit
Two former bussers at Gramercy Tavern filed a lawsuit last week charging parent company Union Square Hospitality Group (USHG) with illegally sharing pooled tips with non-service personnel and managers....
Dec 15, 2015
Public might not be ready for service charges
One restaurant’s experiment: Pok Pok in Los Angeles tried, then quickly dropped service charges....
Dec 8, 2015
Strong workplace cultures develop by design, not default
Soft skills are essential to a restaurant’s success. But how do you instill the behaviors that matter most?...
Nov 30, 2015
How restaurant operators deal with abysmal service
Restaurant operators sound off on dealing with poor service and managing Millennial employees...
Nov 30, 2015
Take control of your restaurant's culture
Want less employee turnover and greater success for your restaurant? Get control of your culture....
Nov 24, 2015
ADA 'drive-by' lawsuits are targeting restaurants
Despite its commendable purposes, the ADA has been increasingly abused for profit by individuals, organizations and plaintiffs’ attorneys....
Nov 23, 2015
Chipotle’s foodborne illness crisis illustrates need for coverage
There’s a way risk-averse restaurant operators can protect themselves against collateral damage from a crisis at associated properties....
Nov 11, 2015
Think twice before switching to service charges
Replacing tips with an automatic service charge might solve one problem. It also might clash with tip laws, lease terms and more....
Nov 10, 2015
4 steps to lower the risk of employee lawsuits
Ensuring that your restaurant complies with employment laws requires a bit of legwork....
3 steps to effective seasonal hiring
Don’t blow your one chance to stand out
How competency models can improve employee performance
Chef Roy Choi reveals 3 tips for social media greatness
Chef Jason Alley: When to riff and when not to
No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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