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Mar 16, 2015
How to boost loyalty and increase return visits
A recent study found that 70 percent of customers will never come back to your restaurant. How can you get them back in the door?...
Feb 27, 2015
Trendinista: How a weak online reputation can hurt valuation
Selling your restaurant? Be aware of how new innovations, business models and online reviews are affecting its value and be ready to address the issue during negotiations....
Feb 10, 2015
5 ways restaurants can connect with the local community
To beat the big chains, play the local card...
Feb 9, 2015
How to respond to negative comments on Yelp
Restaurants are often targets for online critics. Handling the negativity requires a strategy....
Feb 3, 2015
Valentine's Day promotions emphasize indulgence
Restaurants roll out stuffed pizza, surf and turf, ice cream sandwiches and more
Feb 3, 2015
17 ways to attract diners on Valentine's Day
Promotions on the year’s second-most popular dining out day focus on indulgence....
Jan 23, 2015
Study: Restaurant week deals build business, boost bottom line
The numbers show that restaurant weeks pay off big, to the point where at least one chef/owner is going solo with a DIY version limited to his company’s concepts....
Jan 12, 2015
Trendinista: How restaurant searches are evolving
First impressions begin with how potential customers find your restaurant online....
Jan 5, 2015
Shake Shack heats up slow nights with running clubs
Among other successes, this “fine casual” chain has discovered a smart way to attract big crowds of burger lovers on the occasional slow night....
Jan 4, 2015
Trendinista: Restaurants adapt to public comment cards
It’s becoming increasingly important for chefs and restaurant owners to learn to keep their cool....
Dec 22, 2014
Rolling out a new app? Consider the tax issues first
Restaurants are finding that smartphone apps are becoming as necessary to their business as menus and napkins....
Dec 16, 2014
7 ways to strengthen mobile promotions
Whether you are contemplating a mobile promotion for the first time or you’re a veteran, there are certain good practices that you should keep in mind....
Dec 15, 2014
Millennials view, respond differently to food news
Of the food stories that resonated most with U.S. consumers overall in 2014, not a single one made it into the top three for Millennials....
Dec 8, 2014
2015 trends: Spread the word
The next step: plate your dishes and light the dining room to make the food look its best...
Dec 1, 2014
Are restaurant passes the next big thing?
After Olive Garden’s Pasta Pass drummed up so much attention, independent restaurants are taking notice....
Nov 20, 2014
NRA, SBA hype local dining on Small Business Saturday
Local businesses take the spotlight the Saturday following Thanksgiving, the busiest shopping weekend of the year....
Nov 19, 2014
How to leverage holiday traffic to build restaurant loyalty
Restaurant loyalty programs have not exactly set the world on fire, but there is ample room for improvement and guests are interested in joining loyalty programs....
Oct 29, 2014
Should you give it away?
The benefits may outweigh the risks of giving away free items, if you're confident in your restaurant...
Oct 20, 2014
Strategic moves, passion build strong restaurants
Despite intense competition, smart restaurant operators can succeed and thrive with a smart game plan, said several multiconcept operators at MUFSO....
Oct 15, 2014
Crafting the perfect PR cocktail for your restaurant
When you look for ways to generate valuable publicity for your restaurant, think like a bartender....
Oct 10, 2014
TripAdvisor shifts focus to the restaurant industry
The travel review site is shedding light on how to optimize your online presence...
Oct 6, 2014
Guest Management -- Past, Present Future
Here's the past, present, and imminent future of restaurant guest management, in several different applications....
Sep 23, 2014
Yelp forced to manage its own reputation
A series of spats involving the restaurant review site have thrust its legitimacy and objectivity back into the spotlight....
Sep 17, 2014
Examining this season’s restaurant promo strategies
Casual dining chains are getting creative with their promotions this fall, but one multi-concept operator might have a smarter way to build current and future business....
Sep 17, 2014
Keep it simple to promote healthy eating
Consumers like to order healthful meals with ingredients they are familiar with....
3 steps to effective seasonal hiring
Don’t blow your one chance to stand out
How competency models can improve employee performance
Chef Roy Choi reveals 3 tips for social media greatness
Chef Jason Alley: When to riff and when not to
No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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