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Nov 19, 2014
How to leverage holiday traffic to build restaurant loyalty
Restaurant loyalty programs have not exactly set the world on fire, but there is ample room for improvement and guests are interested in joining loyalty programs....
Oct 29, 2014
Should you give it away?
The benefits may outweigh the risks of giving away free items, if you're confident in your restaurant...
Oct 20, 2014
Strategic moves, passion build strong restaurants
Despite intense competition, smart restaurant operators can succeed and thrive with a smart game plan, said several multiconcept operators at MUFSO....
Oct 15, 2014
Crafting the perfect PR cocktail for your restaurant
When you look for ways to generate valuable publicity for your restaurant, think like a bartender....
Oct 6, 2014
Guest Management -- Past, Present Future
Here's the past, present, and imminent future of restaurant guest management, in several different applications....
Sep 23, 2014
Yelp forced to manage its own reputation
A series of spats involving the restaurant review site have thrust its legitimacy and objectivity back into the spotlight....
Sep 17, 2014
Examining this season’s restaurant promo strategies
Casual dining chains are getting creative with their promotions this fall, but one multi-concept operator might have a smarter way to build current and future business....
Sep 17, 2014
Keep it simple to promote healthy eating
Consumers like to order healthful meals with ingredients they are familiar with....
Sep 15, 2014
Giant group cocktails filling sizable niche
Seven establishments capitalizing on the sharing culture by mixing community cocktails....
Aug 27, 2014
How to get your fill of snack revenue
A penchant for snacking means restaurants can add smaller, healthier plates without reducing check averages....
Aug 24, 2014
How restaurants might leverage the Yo app
The goofy-sounding Yo app could become an important new way for restaurants to communicate with customers....
Aug 18, 2014
How to drive catering through your website
Websites are an ideal way to capture and facilitate catering orders....
Aug 13, 2014
Marketing: Baby Boomers still hold spending sway
Sure, it’s smart to maximize your restaurant’s appeal to Millennials. But don’t do so at the expense of Baby Boomers....
Aug 13, 2014
Legal Sea Foods promos declare: ‘We are no chain’
5 things you need to know now...
Aug 11, 2014
5 tips to raise your profile via social media
For restaurants, social media is proving its worth as a customer engagement tool, enabling them to develop a local identity....
Aug 6, 2014
Cleveland chef dishes on healthy dining trends
Zack Bruell, who helped put Cleveland’s food scene on the map, has a new partnership with Cleveland Clinic promoting healthier diet choices....
Jul 14, 2014
Making money with forbidden fruit
How restaurants can make money with rare and forbidden food and drink items....
Jun 25, 2014
Darden plans to revitalize Olive Garden
Darden is repositioning Olive Garden to be relevant to Millennials. Here's how....
Jun 16, 2014
Key steps in crafting a Millennial-friendly marketing strategy
Designing restaurant loyalty programs that address Millennials' preferences can improve results....
Jun 11, 2014
More customers finding restaurants via smartphones
A new report suggests mobile strategies are especially important for restaurants....
Jun 4, 2014
Buy one, save later deals dominate Father's Day promos
Drinks and dining for dads, with beefed up ideas for your menu...
May 23, 2014
Diving deeper into local food pricing
Guests are willing to pay more for locally sourced ingredients, so how should restaurants market and price their food?...
May 21, 2014
4 ways to obtain useful guest feedback
You have everything set in place to run a successful restaurant, and you think your customers are happy—but you wonder whether they are truly having a satisfactory experience in your restaurant....
May 19, 2014
How tech revolution is driving industry evolution
Innovations are helping operators boost data-driven marketing and consumer engagement, NRA Show panelists said....
May 14, 2014
How net neutrality issue could impact restaurants
The ability for Internet service providers to charge tiered pricing would put restaurants with smaller online marketing budgets behind the eight ball....
Chefs, owners trade work/life balance pointers
8 elements of a customer service culture
What’s my dentist got to do with it?
9 things to know about business credit
Restaurant delivery errors make enemies of customers
No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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