Now that OpenTable’s making it easy for its restaurant customers to have a strong mobile presence, should other operators jump on the mobile-optimization bandwagon, too?...More
The book Powerful Phrases For Effective Customer Service shows service employees what to say and do when customers exhibit one of 30 different challenging behaviors....More
Nommunity’s Food Community app enables customers to interact with each other to find out whether restaurants like yours can give them what they want...More
With available marketing resources remaining at a critical level, it would seem to be ridiculous not to avail yourself of these networking tools, if only at a rudimentary level....More
A new study of real-world daily deal promotions from Rice University professor and daily deal guru Utpal Dholakia finds deals can be a money-making marketing tactic for many businesses. Unfortunately, odds are your restaurant isn’t one of them....More
