Opinions http://restaurant-hospitality.com/taxonomy/term/6589/more en Look for the hooks http://restaurant-hospitality.com/blog/look-hooks <div class="node-body blog-body"><p>When I ran successful restaurants for two decades, I learned quickly that it was all about the hooks.</p> <p>What am I talking about?</p> <p>A hook is anything unique and eye-catching, different or just plain wild about how you do business &mdash; something that captures your customer&rsquo;s imagination and sets your restaurant apart from the competition. It could be a drink, a secret recipe or even better, a marketing gimmick that supports your theme.</p> <p>Ideally, it&rsquo;s all of those things.</p></div> <p><a href="http://restaurant-hospitality.com/blog/look-hooks" target="_blank">read more</a></p> http://restaurant-hospitality.com/blog/look-hooks#comments Guest Columns Rock Your Restaurant Fri, 12 Aug 2016 14:22:00 +0000 56831 at http://restaurant-hospitality.com A good bar layout eases physical and financial pain http://restaurant-hospitality.com/design/good-bar-layout-eases-physical-and-financial-pain <div class="field-byline"> David Flaherty </div> <div class="field-deck"> Advanced planning will help your staff succeed </div> <div class="node-body article-body">Advanced planning will help your staff succeed</div> <p><a href="http://restaurant-hospitality.com/design/good-bar-layout-eases-physical-and-financial-pain" target="_blank">read more</a></p> http://restaurant-hospitality.com/design/good-bar-layout-eases-physical-and-financial-pain#comments Design Guest Columns Wed, 10 Aug 2016 19:20:00 +0000 56781 at http://restaurant-hospitality.com Wassail Why are you confusing customers http://restaurant-hospitality.com/editors-space/why-are-you-confusing-customers <div class="node-body article-body">Poorly designed menus only confuse restaurant guests</div> <p><a href="http://restaurant-hospitality.com/editors-space/why-are-you-confusing-customers" target="_blank">read more</a></p> http://restaurant-hospitality.com/editors-space/why-are-you-confusing-customers#comments Editor's Space Wed, 03 Aug 2016 18:28:00 +0000 56591 at http://restaurant-hospitality.com Thinkstock Are you delivering on your promise? http://restaurant-hospitality.com/letters/are-you-delivering-your-promise <div class="node-body article-body">Restaurant operators explain how they make delivery work</div> <p><a href="http://restaurant-hospitality.com/letters/are-you-delivering-your-promise" target="_blank">read more</a></p> http://restaurant-hospitality.com/letters/are-you-delivering-your-promise#comments Letters Thu, 07 Jul 2016 14:22:00 +0000 55651 at http://restaurant-hospitality.com Thinkstock Are you your restaurant’s hero? http://restaurant-hospitality.com/editors-space/are-you-your-restaurant-s-hero <div class="node-body article-body">How one restaurant manager rescued a guest</div> <p><a href="http://restaurant-hospitality.com/editors-space/are-you-your-restaurant-s-hero" target="_blank">read more</a></p> http://restaurant-hospitality.com/editors-space/are-you-your-restaurant-s-hero#comments Editor's Space Tue, 05 Jul 2016 14:25:00 +0000 55611 at http://restaurant-hospitality.com Thinkstock Restaurant Hospitality Editor-in-Chief Mike Sanson How to beat the catering competition http://restaurant-hospitality.com/blog/how-beat-catering-competition <div class="node-body blog-body">A captive audience provides an excellent marketing opportunity.</div> <p><a href="http://restaurant-hospitality.com/blog/how-beat-catering-competition" target="_blank">read more</a></p> http://restaurant-hospitality.com/blog/how-beat-catering-competition#comments Guest Columns Marketing The Dish on Catering Tue, 21 Jun 2016 14:11:00 +0000 55391 at http://restaurant-hospitality.com Are you hiring a staff—or a team? http://restaurant-hospitality.com/blog/are-you-hiring-staff-or-team <div class="node-body blog-body">Hiring and retaining a great team is one of the greatest challenges we face in the restaurant business.</div> <p><a href="http://restaurant-hospitality.com/blog/are-you-hiring-staff-or-team" target="_blank">read more</a></p> http://restaurant-hospitality.com/blog/are-you-hiring-staff-or-team#comments Guest Columns Staffing Rock Your Restaurant Thu, 16 Jun 2016 18:31:00 +0000 55331 at http://restaurant-hospitality.com No winning with no-shows http://restaurant-hospitality.com/letters/no-winning-no-shows <div class="field-deck"> Restaurant operators share their strategies for handling no-show guests. </div> <div class="node-body article-body">Restaurant operators share their strategies for handling no-show guests</div> <p><a href="http://restaurant-hospitality.com/letters/no-winning-no-shows" target="_blank">read more</a></p> http://restaurant-hospitality.com/letters/no-winning-no-shows#comments Letters Thu, 02 Jun 2016 15:14:00 +0000 55061 at http://restaurant-hospitality.com Thinkstock How good are you at drafting players? http://restaurant-hospitality.com/editors-space/how-good-are-you-drafting-players <div class="node-body article-body">Take a closer look at who hires for your restaurant.</div> <p><a href="http://restaurant-hospitality.com/editors-space/how-good-are-you-drafting-players" target="_blank">read more</a></p> http://restaurant-hospitality.com/editors-space/how-good-are-you-drafting-players#comments Editor's Space Wed, 01 Jun 2016 18:14:00 +0000 55031 at http://restaurant-hospitality.com Thinkstock Restaurant Hospitality Editor-in-Chief Mike Sanson Are there too many restaurants? http://restaurant-hospitality.com/letters/are-there-too-many-restaurants <div class="field-deck"> Restaurant Hospitality readers debate whether many markets have hit the saturation point. </div> <div class="node-body article-body">Restaurant Hospitality readers debate whether many markets have hit the saturation point</div> <p><a href="http://restaurant-hospitality.com/letters/are-there-too-many-restaurants" target="_blank">read more</a></p> http://restaurant-hospitality.com/letters/are-there-too-many-restaurants#comments Letters Thu, 12 May 2016 18:13:00 +0000 54291 at http://restaurant-hospitality.com Photo: Thinkstock