What if you could be smarter and more proactive?
(Continued from page 1) On the flip side, what if you could nip comments by disgruntled customers in the bud while gathering a fuller, more-nuanced sample of what your customers think of you? Digital survey tools presented at the table can have a response rate of more than 80 percent in some cases, largely because it’s presented immediately after the meal on a tablet device people enjoy using. You also get the feedback instantly, so a manager can intervene and work to placate ...
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