(Continued from page 1) On the flip side, what if you could nip comments by disgruntled customers in the bud while gathering a fuller, more-nuanced sample of what your customers think of you? Digital survey tools presented at the table can have a response rate of more than 80 percent in some cases, largely because it’s presented immediately after the meal on a tablet device people enjoy using. You also get the feedback instantly, so a manager can intervene and work to placate ...

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