With the proliferation of social media and crowdsourced review sites, restaurants are now at the mercy of the public. What’s the best way to deal with negative reviews and comments? InternetReputationManagement.com founder Kent Campbell offers the following plan of attack: 1. Don’t respond online. It is possible that any additional comments on the review site will just strengthen the link in the eyes of search engines. By defending yourself online, you may be drawing ...

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