STATEOFTHEINDUSTRYREPORT THEYEAROFCOMFORT In light of the recession and the terrorism attacks, you’d think the remainder of 2002 would show little promise. Surprisingly, the future looks bright for those who offer comfort and value to their customers. In the past, predicting how the year ahead might develop was based largely on the economic predictions of industry experts. Hardly an exact science, but nevertheless a science based on a laundry list of economic and industry-related factors, ...

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