Operators who routinely assign servers sections of five, six or seven tables may not understand what all the fuss is about at Red Lobster. But restaurant industry observers and Wall Street investors alike took notice when parent company Darden suddenly reversed a year-old policy mandating that Red Lobster servers handle four tables apiece, rather than three. What caused Red Lobster to pull the plug? “Far more folks told us that in some instances, it really turned out to be a ...
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