MY WIFE AND I HAVE OWNED OUR RESTAURANT FOR 17 years. We have seen the good and the bad, the ups and the downs. Our town is a ‘tourist town’, where few of our colleagues or competitors seem to care about repeat business — we thrive on it! One way we do this is by listing our regular customers' names next to the entree they regularly order. We say that someone has to order an entree at least 15 times in order for his or her name to make our menu. Hardly a week goes by ...
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