In the June issue, editor Michael Sanson wrote about a restaurant that held a $2 Taco Tuesday in-house promotion. The restaurant refused to sell tacos to go, even when customers said they would pay full price. This angered many of you, though some sided with the restaurant. Here are some excerpts from response letters. The situation that you described is a systemic problem in many restaurants that lack well-trained managers. Restaurant owners and service industries are plagued by their ...
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