I enjoyed your November editorial, “Have a seat and see what's going on.” You are absolutely correct, we in the hospitality business can be “a pain in the ass” when visiting another restaurant. There's nothing we can do about this gene defect within ourselves, but I read an article years ago written by a respected restaurateur that helped me get a much better perspective regarding being critical of others. He mentioned how he had taken his family to dine at another restaurant and how ...
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