Your editorial [Cutting Labor Costs and Losing Money, January 2011] stirred up quite a debate amongst my team yesterday and I just wanted to share with you our take. There may be some validity to your argument on why there were only two bartenders working on such a busy shift due to a labor focus, but the reality is that the cost of a bartender really is not that much ($3-$10 per hour?). What you experienced, unfortunately, could have been a breakdown in one or all of 3 major areas — ...
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