My observation of the restaurant scenario you presented [Editor's Space, May: Customers Who Just Won't Leave] provides good operators with a chance to “show and know” their professionalism and at the same time build a legendary guest service reputation with employees and guests. Specifically here is how we would handle the challenge: We would not be inclined to have a “manager” or “hitman” handle the situation, as we would want to build confidence in our serving staff that we as owners ...

Register to view this article

WhyRegisterfor FREE?

Registering for Premium Content on Restaurant Hospitality will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick.

Already registered? here.