Itsu is an 11-unit London sushi chain that offers fresh, healthful items and sells them at moderate prices in its three full-service dining rooms. It also operates eight sushi-to-go counters-fast-casual operations which Itsu dubs "shops with seats" Most units do a strong office- and home-delivery business, too. This concept was going great guns until the unthinkable happened: a radiation poisoning that most likely took place in one of its operations, resulting in the death of the recipient. ...

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