SMILE: Don't hire an applicant who doesn't smile during an interview. The British comedy "Fawlty Towers" was a TV show that revolved around a hotel and restaurant with numerous customer service blunders that led to hilarious situations. In the real world, customer service problems are rarely even mildly amusing, let alone hilarious. Since the quality of customer service determines customer loyalty—and your most loyal customers bring in the most revenue—it's imperative that restaurants ...

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