Word is the customer experience at coffee giant Starbucks has gone sour. That’s not what customers are saying; it’s Starbucks’ top managers who are voicing their dissatisfaction. They’re slowing down service and raising prices in an attempt to improve it. We think coffee programs at full-service restaurants can be the real beneficiaries of these moves. Don’t waste your time calling on Starbucks if you’re a service industry consultant. The company is no longer in the market for one of those ...

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