The British company that devised a proprietary customer experience metric seems surprised that restaurants score so highly on it. The biggest bombshell: Two Darden brands, Red Lobster and Olive Garden, outranked such usual consumer favorites as Apple, Netflix and Southwest Airlines. The inaugural Nunwood Customer Experience 100 sought to rank iconic U.S. brands doing business in the retail, financial, restaurant, travel/tourism and online service provider industries. To do so, British ...
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