Now that we’re learning consumers think already-lousy customer service is getting even worse, how should your restaurant respond? Consider it a sign that solid execution of hospitality basics can give you a competitive edge. Here’s how to make sure your restaurant delivers. Customer experience management consultants Empathica polls its 11,000-member consumer panel quarterly to gauge consumer sentiment. The stunningly dismal numbers from its first quarter 2010 survey (55 percent of American ...
Register to view this article
Why Register for FREE?
Registering for Premium Content on Restaurant Hospitality will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.