Do you sometimes just want to fire everyone in your restaurant and do all the work yourself? Do you wonder why people can’t just do it the way you want it done? Do you ever find yourself saying, “It’s common sense?” Common sense is a shared understanding based on experience. I can tell you right now that your managers, each and every one of them, do not share your experiences. They have not grown up in your shoes. They do not possess the same core values. They ...

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