Reputation management is a hot topic in the social media era, and nothing torpedoes your online reputation like having a dirty area in your restaurant. Even just one incident that goes viral can cost you a lot of money. Why? “Before dining at a new restaurant, many patrons now go online to read reviews about the restaurant, discover popular dishes or identify hours of operation," says Anna Nickolas, Cintas Corp. senior director of foodservice. "Reviews citing poor ...

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