Smartphones, tablets and social media have significantly shaped the way we interact, not only with each other, but also with the businesses we patronize. According to the National Restaurant Association, 36 percent of consumers prefer to order online and 35 percent scour the web to look up nutritional information. On the other hand, nine out of 10 restaurants will be using social media as a major marketing tool in the coming year, while 48 percent of restaurateurs plan to release mobile ...

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