Fast-Casual Operators continue to be the darlings of the restaurant business, with good reason: Compared to their casual full-service rivals, they are the young, buff hunk versus the middle-aged guy with the beer belly and bum knee. The better fast-casual chains have cannily positioned themselves to pull customers away from both ends of the market — the quick-service customer who wants a better quality product and experience, and the full-service guest seeking out something a little ...

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