WORK ETHIC: All team members, family or not, need to pitch in. CAN WE TALK? Family members should commit to open communication. GIVE AND TAKE: "Outsider" managers are fine, but they need to touch base often with the family. Do non-family employees feel like "outsiders" in your restaurant? If so, it's a sure bet that their lower morale and simmering resentments are having a negative effect on your operations and sapping your profits. It makes sense, then, to take action ...

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