Today, more than ever, service matters. And a recent survey suggests that the average restaurant is offering less-than stellar service. Staff cutbacks, subpar training, bad design and other factors are undermining the experience, and your customers are taking note. According to Empathica, a customer experience consultancy, the majority (55.2%) of Americans think customer service in restaurants is getting worse. “With less discretionary spending, people aren't going out as ...
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