There may be no greater goal a restaurant can achieve than delivering great service. But if you ask a bunch of people to describe great service, you may just get a bunch of different answers. I bring this up because of an experience I just had in a restaurant. A friend and I are sitting at a bar in an upscale casual restaurant. The food at this restaurant is prepared by very skilled chefs, yet many in the place, including customers, bartenders and servers, are dressed in jeans and ...

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