A friend of mine recently returned from a Sunday restaurant dinner and asked me if most restaurants use their second-string employees on this slower night of the week. He went on to explain several missteps that took place on the night in question. First, he called the restaurant to explain that he had a flat tire and was running late on his reservation. But when someone on the other end of the phone simply answered, “Hello,” he thought he had misdialed. Is this so and so ...
Register to view this article
Registering for Premium Content on Restaurant Hospitality will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick.