A friend of mine recently returned from a Sunday restaurant dinner and asked me if most restaurants use their second-string employees on this slower night of the week. He went on to explain several missteps that took place on the night in question. First, he called the restaurant to explain that he had a flat tire and was running late on his reservation. But when someone on the other end of the phone simply answered, “Hello,” he thought he had misdialed. Is this so and so ...

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