So often restaurants are criticized for their failures, but too often the problem is not with restaurants as much as it is with their customers. Two cases in point: I was sitting on a restaurant patio recently with three other people, all of them the kinds of customers any restaurant would want. They know and understand food and spend a lot of money on wine and other beverages. It was the kind of evening that should have been special because the weather and surroundings were perfect. And ...

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