Most restaurant owners simply can’t be on duty every hour their place is open. But thank God for your managers, who are the Robin to your Batman, your eyes and ears when you’re off saving Gotham City. Or, at least you hope so. The truth of the matter is, there are tons of bad managers out there making horrible decisions while many of you are gone. I see it all too often. A case in point: I was recently out for brunch with my daughter when I found myself sitting at the bar ...

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